Frequently Asked Questions

Oh no! Hopefully this won't happen, but if it does, although our carriers work independently to deliver your package, we'll sort this out together! If it's marked delivered and it's only been one day - sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

We usually ship within 1-3 business days (Mon-Fri). And you will receive your order within 1-3 business days (Mon-Fri). Know that we do everything we can to get orders out the door as quickly as possible

When your order is shipped, you will receive a separate email with a track and trace number to track your order. Sometimes this email ends up in spam or promotion folders, so be sure to check there if it looks like you've been waiting a little too long. You can also log in to your account and click on the relevant order to see the status. *Please note that it can sometimes take a day or two for the tracking to be updated by the courier. If it looks like it's not moving, chances are it's on its way!

Of course. We deliver to both the Netherlands and Belgium.

We work hard to include as much information about our products as possible in our product descriptions on the product page, but if you would like to know something more specific, please contact us.

We strive to keep our stocks in line with demand. However, from time to time a certain product may be out of stock. If any of our products are out of stock, feel free to message us and we'll let you know when you can order it again.

We want you to be happy with your purchase and come back for more. If you are not satisfied for any reason, please contact us at info@gpskindersmartwatch.nl to initiate a return or exchange within 14 days of delivery.

If you ordered the wrong color or style, you can exchange it within 30 days of the purchase date. To qualify, items must be unworn, undamaged, unmarked and in their original packaging.

Always check the data/internet balance on your SIM card first. Please note, this is different from calling minutes. The watch needs data/internet to get online.

The watch will not function without a data bundle (internet). come online.

If you have a KPN Prepaid SIM card, choose to top up with mobile prepaid internet via your MijnKPN account. After a few minutes the watch will come back online.

In short: If your watch is offline, it is always due to your SIM card.

Your GPS watch needs 4G internet access to transmit the GPS signal to your smartphone. All positioning signals are converted into a small data packet and sent to your smartphone via the internet bundle.

If your device cannot receive GPS signals, the device will switch to WIFI assist or LBS+ positioning, among other things. LBS+ are in fact UMTS cell towers. Your GPS children's watch then makes contact with 3 different transmitter masts and then triangulates. The position can be determined on the basis of this triangulation. Note: The tolerance (reliability) of LBS+ is less accurate than GPS and WIFI assist. However, LBS+ is also an alternative.

Your GPS children's watch is equipped with a WIFI receiver. You will sometimes see the WIFI logo appear in the display. Your GPS Kindersmarwatch automatically connects to WIFI routers and hotspots, without logging in. So you never have to enter a password or login. Every internet WIFI router has its own IP address, and your GPS children's watch can read it. These IP numbers are known in the database of Google Maps, among others. Based on this IP number, your GPS Smartwatch can calculate the position and send it to the APP.

To avoid misunderstandings: The devices do not automatically switch to WIFI assist when they are inside. It may happen that the watch also receives GPS indoors, which is of course fine. Do you never see the WIFI sign on the display of your watch? Then check whether your WIFI router has enabled the hotspot function.

The GPS receiver that we use in the GPS children's watches has a tolerance of 1 - 30 meters outdoors.

Indoors, GPS watches for kids cannot receive GPS signals, so they will deviate. Optionally, our GPS watches for kids can connect to WIFI routers indoors.

Unlike the many other GPS watches for children that you can buy in the Netherlands or in Asia, we use real-time positioning. That is to say: As soon as you open the map in the APP as a parent, you will know where your child is within 30-60 seconds.

GPS means "global positioning system". The GPS Smartwatch is always in contact with GPS satellites. The more satellites, the better the positioning. In general, GPS Smartwatch is in contact with 5 to 10 different satellites at the same time. Compare it to all virtual threads that are in contact with your GPS Smartwatch from space.

In 99% of the cases, the provider is the cause of these issues. There are weak 4G spots in every region, whether you are in the Netherlands or abroad. These places result in a less good range of your GPS Smartwatch, which means fewer updates. Compare it with your own mobile phone.

TIP: If you continue to have these problems, try a different provider. For example Vodafone, KPN, Simyo.

Also check the balance + data credit on your SIM card first. You need both for the GPS kids watch to function.

In our experience, the above issues can also occur in border regions and along the coast.

Yes, open our APP, go to more > settings > LBS positioning. Turn off the slider.

Do this when the watch is turned on. It may take 15-30 minutes to see results.

All our 4G GPS kids watches consume between 50 and 100MB per month with normal use.

By default, you can set to update the GPS position every 10, or 60 minutes, or manually. You can also force the (live GPS update) button, located at the bottom right of the screen near the map.

Our GPS smartwatches for children work with all providers such as KPN, Lebara and Vodafone. We recommend starting with a prepaid SIM card. The reason for this is that the GPS watch only uses 50mb per month when online 24/7. Subscriptions are therefore often not interesting because they often start from 500MB or 1 to 2 GB data bundles per month.

With daily use, your GPS watch will consume approximately between 50 and 100 MB per month under normal use,

In practice, our watches are not used every day, so consumption will also be lower.

In 99% of these cases the call credit is used up. Always check this first before contacting our support department.

Your GPS Smartwatch needs credit to make calls, and data/internet access for GPS positioning to function.

Always make sure that you put the safe phone numbers in the watch via the app.

Tip, add your own mobile phone number to both the SOS emergency phone numbers and the digital address book. Always save the data.

Your child can make calls in 2 ways with the watch.

1. On the watch, swipe to the Contacts menu. Choose your contact here.

2. Press and hold the SOS button on the side of the GPS watch for 6 seconds. The watch will now call the first SOS emergency number.

Advice: Teach your child to use option 1. With SOS calls, an extra message is sent to your smartphone, which costs unnecessary data. Of course your child has to.

By pressing the SOS button you accept a call. (start)

The costs for calling with your GPS Kids smartwatch depend on the rates that your provider uses. Consult the website of your telecom provider for this.

Since we give you free choice of provider, you are responsible for this.

No, you can only send voice and text messages from the APP to and from the watch. So you cannot send external SMS messages from your smartphone to the watch.

We are looking into whether this will be possible in the future via an update.

You charge the GPS Kids smartwatch via the included USB cable. Connect it to your PC, laptop, media player, or power bank. You can buy a power bank for a few Euros at the well-known major retailers or online.

Never use 220v/5v smartphone or tablet chargers! Why not? Because these are made for your smartphone or tablet and are not suitable for smartwatches. The output voltage is often too high, causing your battery to run out very quickly or be damaged.

Charging a 100% empty battery takes about 3 hours. We recommend that you charge your GPS watch every day so that your child never goes out with an empty battery.

Tip, If you charge the battery for 15 to 30 minutes every day (eg in the evening or during dinner), you will always have a battery that is full and remains in top condition. So always keep the battery full is our advice.

We recommend that you charge the GPS Kids Smartwatch every day for 30 minutes. This way your child always has a full battery. The battery also remains in top condition.

This differs per 4G device. You can generally take 2 to 3 days.

In principle, yes, as long as they are not USB charging plugs for your own smartphone or tablet, for example.

For example, use your PC, laptop, media player, or TV to charge your device. Even better: Use a power bank. These are also ideal to take with you.

No, this is not allowed. The batteries in smartwatches ( Money for all brands and types ) are small. Some 220v chargers keep emitting voltage, even though the charging process has already been completed. This will give you overload on the batteries, which can lead to a reduction in capacity or complete failure.

If you do use a 220v/5v USB charging plug, this is not covered Under warranty.

If there is no more data/internet bundle on your SIM card, the watch can no longer send the GPS position. In fact, the watch keeps searching and trying to send this positioning, in vain.

Top up your SIM card with data/internet.

It is best to clean your GPS Kids smartwatch with a dry dust-free cloth. Do not use any chemical or other liquid cleaning agents.

Regularly also blow between the straps, at the SOS button, and also remove dirt at the back.

Your GPS Kids smartwatch will be shipped in a sturdy and neutral cardboard box, provided with sufficient protective materials and adhesive tape. We have tested the packaging for shock, drop, and moisture permeability.

Your GPS Kids Smartwatch device will be delivered via DHL or DPD. A signature is required for delivery.

Your order will be shipped free of charge in the Netherlands and Belgium via DHL and DPD.

After we have shipped your order, you will receive updates via PostNL via your specified e-mail address.

Yes, as soon as your order has been shipped you will receive a shipping confirmation with tracking information from DHL or DPD.

Our experience is that it is sent in the evenings.

Your GPS Kids smartwatch will be delivered within 1 to 3 working days. We also deliver on Saturdays via DHL or DPD.

If this delivery time is not feasible for whatever reason, we will always inform you by e-mail.

You can pay at GPS Kids Smartwatch via:

- iDeal (Dutch customers)
- mr. Cash (Belgian customers)

If you don't have iDeal or Mr. If you have cash, you can also transfer the amount. Please contact us first.

Yes, our entire website is secured via SSL. You recognize this by the https.. encryption in your browser.

The GPS Kids smartwatch has a trial period of 14 days after the invoice date. You may return the GPS Kids Smartwatch within this period.

You can find our conditions here.

You can return the device up to 14 days after your purchase.

These return conditions and information can be found here.

All our 4G GPS children's watches work throughout the Netherlands and in all EU countries with 4G coverage.

Yes, prepaid SIM cards work throughout Europe. Make sure that data roaming is enabled on the SIM card.

Yes, our GPS Kids smartwatch also works in Belgium. Always use a Proximus Pay & Go reload card.

Do not use Base or Telenet.

For your GPS Kids smartwatch to function correctly in Belgium, you must use a Proximus Pay & Go top-up card with internet.

Most of our customers buy the € 15.00 variant.

Click here to order:
Go to the Proximus website

No, these providers are not supported by GPS Kids smartwatch.